Slots / Casino
These terms set out the rules that apply when you access 399net, use your account wallet, or carry out any transaction including bKash deposits and Bank Transfers. Access and eligibility depend on your local law and the eligible regions we serve — read these terms carefully before continuing.
By accessing any part of 399net — whether through a mobile browser, a saved session, or a direct wallet top-up — you confirm that you have read and accepted these terms. They form the complete agreement between you and us. If any section conflicts with a local law that applies to you, the local law takes precedence, and your ability to use this platform depends on whether you are located in an eligible region. We may update these terms when our services change, when payment processes are adjusted, or when regulatory guidance requires it. When that happens, we post the revised version here with a clear indication that it has changed. Continuing to use your account after an update means you accept the new version. Your wallet balance — whether funded via bKash or Bank Transfer — is held in your account and governed by the transaction rules set out in the relevant payment section. We do not hold funds on your behalf beyond what your account record shows. If you believe your balance is incorrect, contact our support team through the published route and we will review the transaction history with you. These terms do not limit any rights you hold under applicable local law.
These terms cover your 399net account, your transaction history, and the game content accessible through your login session. They do not cover third-party services you reach from our pages, and they do not create legal obligations beyond what is stated here.
All login activity, session continuity across devices, and account-level settings fall within these terms. If you switch from desktop to mobile mid-session, the same account rules apply regardless of which device holds the active session.
Deposits made via bKash or Bank Transfer and any corresponding withdrawals are governed here. The limits, verification steps and confirmation requirements shown in your account at the time of the transaction are part of these terms by reference.
Game content provided by studios including Microgaming, CQ9, Joker and Spadegaming is available subject to these terms. We publish that content but do not warrant uninterrupted availability; studio-side maintenance can affect specific titles without notice.
External links, third-party payment processors and any service not operated directly by 399net are outside the scope of this agreement. We are not liable for those services, and their own terms apply once you leave our platform.
These terms are not one-directional. You have clear, practical steps available when something needs reviewing or correcting. Your transaction history — including every bKash deposit and Bank Transfer — is visible inside your signed-in account area. If a record looks wrong, you can raise it with our support team directly; we will check the payment trail and respond through the same channel you used. Account details such as your registered contact method can be updated by following the fields shown in account settings. We do not charge for submitting a query or requesting a review of your account records. If you want to close your account, contact support through the published route and we will process your request in line with the steps set out in these terms. Any unresolved question about how these terms apply to your specific situation can also be raised with us — send the question through the support contact page and we will give you a written response.
Open your signed-in account and go to the transaction history section. Every bKash and Bank Transfer entry is logged there with a timestamp and status. If you spot a discrepancy, note the entry reference before contacting support.
Account details like your registered contact number or email can be updated through the account settings page. Follow the fields and verification prompts shown there; the process does not require you to contact support unless the field is locked.
If something in these terms is unclear, send your question through the support contact page. We respond in writing so you have a record of the clarification given.
You can ask us to close your account at any time by contacting support through the published route. We will confirm the steps and process your request in line with these terms, including any outstanding wallet balance.
If you have a question specifically about how these terms apply to your account — a transaction dispute, an eligibility concern, or a request to update your details — use the routes below. We do not publish operating hours we cannot confirm, and we do not invent response-time commitments. Contact us through what is visibly available on the site.
The contact page on 399net is the primary route for any terms-related query. Submit your question there and include your account reference so we can pull the right transaction record quickly.
For questions about your wallet balance, a bKash deposit status or a Bank Transfer confirmation, check the account help section first. Many common issues are answered there without needing to open a support ticket.
If you need a written explanation of how a specific clause applies to you, request it through the contact page. We respond in writing through the same channel so you keep a clear record of what was confirmed.
We handle your account data according to the policy published on this site. Below are the key areas we keep consistent for every account holder.
We retain your account records — including transaction logs for bKash and Bank Transfer activity — for the period required under applicable rules. You can request a summary of what we hold by contacting support through the published route on this site.
Cookies keep your session active across devices so switching from desktop to mobile does not break your login state. Our cookie policy, linked in the site footer, sets out what is stored, how long it is kept, and the choices available to you.
Account security is your responsibility once credentials are in your hands — do not share your login details. If you suspect unauthorised access, contact support immediately via the contact page and we will guide you through securing the account.
When these terms change, we update this page and note the revision. Continuing to use your account after the update is posted means you accept the revised version. Check this page periodically if you want to stay current with any changes.
These are the questions we hear most often about how these terms work, what your rights are, and what to do if something needs fixing.
Yes. These terms cover all access to 399net regardless of device. Whether you open your account through a mobile browser or a desktop session, the same rules apply. Device switching does not change your obligations or ours under this agreement.
Your bKash transaction record stays in your account history. Raise the dispute through the support contact page with your account reference and the transaction detail. We review the payment trail and respond in writing through the same channel you used.
No. When terms change, we update this page and signal the revision clearly. We do not retroactively apply a new version to transactions completed before the update was posted. Continuing to use your account after we post the change means you accept the updated terms.
Eligibility depends on your local law and the regions we currently serve. We do not make that determination on your behalf. Check the eligibility information on the site and, if unsure, consult the relevant rules that apply in your location before opening or continuing to use your account.
You can raise a written question through the contact page and we will clarify how the clause applies. If you fundamentally disagree with the terms, the available step is to stop using your account and request closure through support as set out in the rights section above.
The same core terms cover all account transactions. However, the specific limits, verification steps and confirmation requirements shown during a Bank Transfer or bKash deposit are incorporated into these terms by reference at the time you carry out the transaction.