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399net keeps your account questions in one place — from how to deposit via bKash to what happens when you switch from desktop to phone mid-session. Check the answers below before reaching out to support; most situations are covered here with clear, step-by-step guidance.
This page covers the questions that come up most often from returning members using 399net on mobile. The sections move in the same order you would naturally encounter them: account login and access first, then wallet and payment questions around bKash and Bank Transfer, then lobby and game navigation, and final
These figures reflect the structural shape of the platform — the categories available in the lobby, the device access paths we support, the language the site runs in, and the support routes published on the contact page. We do not inflate these with invented player counts or unverified speed claims.
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If you have gone through the FAQ and still need a direct answer — for example, a bKash transaction that has not reflected in your wallet, or a login issue that persists after clearing your browser cache — reach out through one of the three published routes below. Each one goes to the same support team; pick whichever fits where you are right now.
Open the chat icon from any page on 399net. It runs inside your mobile browser — no app needed. Use this for account access questions, wallet status checks and anything that needs a fast written response from the team.
Send your query to the support address listed on the contact page. Include your registered mobile number and a brief description of the issue. Email works well for Bank Transfer queries where you need to attach a payment screenshot for the team to review.
The help section inside your account lists answers to the most common wallet and login questions. Check it first — especially for bKash deposit steps — because it shows the exact fields and limits that apply to your account at that moment.
Every answer in this FAQ is written from what the platform actually does rather than what sounds reassuring. We update entries when a process changes — for example, if the bKash deposit flow or the Bank Transfer field layout is adjusted. If an answer references a step you cannot find in your account, contact support and we will correct the FAQ.
Each FAQ answer reflects the actual account flow, wallet behaviour and payment steps visible on 399net. We do not copy answers from generic help templates — every entry is checked against the real interface before it goes live.
When bKash updates its payment flow or we adjust a Bank Transfer step, the relevant FAQ answer is revised. We note major changes so you know what is current. If something looks out of date, the support team can confirm the live process for you.
We do not state processing times, approval speeds or payout durations we cannot verify. Where timing matters, we direct you to the status field in your account wallet, which shows the real-time state of your request.
Questions here are shaped around how members in Bangladesh actually use the platform — bKash top-ups, Bank Transfer requests, mobile browser sessions and lobby navigation on a phone. Generic answers that do not fit the local experience are rewritten or removed.
Both bKash and Bank Transfer are available for deposits on 399net, but the steps and timing involved are different enough that it is worth knowing which one fits your situation before you start. Neither option is universally faster — it depends on your bank, your bKash wallet status and the amount involved.
bKash requires your registered bKash mobile number to match the number on your 399net account. Bank Transfer requires your bank account details and may ask for a reference number shown in the transfer section.
bKash deposits are initiated inside the 399net deposit section and confirmed through your bKash app or USSD flow. Bank Transfer is completed through your own bank's interface using the account details shown on the deposit page.
After a bKash deposit, the wallet section of your account shows a pending or confirmed status. For Bank Transfer, upload the transfer receipt if the deposit page requests it — the status field updates once the team verifies the transfer.
Use bKash when you are on mobile and want to move through the deposit step without switching devices. Use Bank Transfer for larger amounts where your bank's own records give you a clear audit trail alongside your 399net wallet history.
The lobby is built so a returning member on a phone can move from login to game in the fewest taps possible. Studios from Microgaming, CQ9, Joker and Spadegaming fill the slot and live casino sections. Cricket Scorer and Football Bet Zone sit in the sportsbook category — useful for BPL and international cricket markets.
The lobby loads directly in your mobile browser — no download step and no separate app install required. Your last session position is held against your account, so returning to a game after a bKash top-up brings you back to where you left off without manual navigation.
Log into the same account on desktop after a phone session and your balance, game history and wallet state carry across unchanged. The account is the continuity layer — the device is just the screen you happen to be using at that moment.
Cricket Scorer and Football Bet Zone are available in the sportsbook section. For BPL and international cricket, these are the categories to check first. Odds and markets are shown live in the game interface — we do not reproduce them here as they change continuously.
Your account wallet balance is shown at the top of the lobby screen throughout your session. After a confirmed bKash deposit or Bank Transfer, the updated balance appears in the wallet display without requiring a page reload on supported mobile browsers.
These are the questions members ask most often through live chat and email. Answers here reflect the actual platform flow. If your situation is different from what is described — for example, a bKash number that does not match your account registration — contact support directly with your account details so the team can check the specific record.
Open the deposit section in your account, select bKash, and follow the fields shown on screen. The bKash number you use must match the one registered to your 399net account.
Pending means the deposit request has been received but the wallet has not yet updated. Check the status field in your account wallet. If the status does not change after the time shown on the deposit confirmation screen, take a screenshot of your bKash transaction record and contact support via live chat or email so the team can locate the specific transaction.
Yes. Your account holds the session state, not the device. Log into the same 399net account on desktop using your registered credentials and your balance and wallet history carry across.
Go to the deposit section in your account and select Bank Transfer. The page shows the bank account details and reference number to include in your transfer. Complete the transfer through your own bank's interface.
First, confirm you are using the correct registered mobile number or email and that your password has not been recently changed. Clear your mobile browser cache and try again. If the login page does not load, check your mobile data or Wi-Fi connection.
Open your account wallet and navigate to the transaction history section. Each deposit and withdrawal entry shows the method used — bKash or Bank Transfer — the amount, the date and the status at the time of the record. This is the account-side record; for your bKash-side record, check your bKash app statement separately and compare the reference numbers if there is a discrepancy.
The lobby carries titles from Microgaming, CQ9, Joker and Spadegaming. These studios supply slot titles, live dealer tables and table games. The full list of available titles is shown in the lobby itself, organised by category. RTP information appears only where the specific game or studio exposes it inside the game interface — we do not publish estimated or assumed RTP figures here.