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399net is clear about what we collect, how we use it and how you can review or correct it. This policy covers your account details, payment activity through channels like bKash and Bank Transfer, and how your device sessions are handled — all subject to your local law and eligible regions.
When you open an account with us, we collect information that is necessary to run your session and process your transactions. This includes your registration details, the payment method you use — whether that is bKash, Bank Transfer or another supported channel — and the device and browser from which you connect. We keep this data to maintain account continuity: so that your balance, session state and transaction history remain consistent whether you switch from a phone browser to a desktop or return after a gap. We do not sell your personal data to unrelated third parties. Where we share data with payment processors handling bKash or Bank Transfer flows, that sharing is limited to what those processors need to complete the transaction. Cookies and similar technologies are used to keep your session alive and to recognise your device on return visits, which is particularly relevant to our mobile-first account flow. Retention periods follow the requirements of applicable law and our internal record-keeping obligations. The right to access, correct or raise questions about your data is available to you, and the contact routes for exercising those rights are described further down this page. Availability of all services and data-handling arrangements depends on your local law and eligible regions.
Transaction references from bKash deposits are retained as part of your account wallet history.
Bank Transfer records are held to support transaction verification and account continuity across sessions.
Session tokens tied to your mobile or desktop browser are used to preserve your account state between visits.
Not every activity connected to your account falls under the same set of rules. Understanding what this policy covers — and what it does not — helps you know where to direct a question when something is unclear. The four areas below set out the boundary plainly.
Covered. When you log in, we record the device type, session token and timestamp. This data is used to maintain continuity across your mobile and desktop sessions and is accessible through your account history view.
Covered, with limits. We hold references to bKash and Bank Transfer activity tied to your wallet. The payment processors themselves operate under their own separate data policies, which we do not control.
Covered. Activity inside the lobby — including session duration and game rounds where providers expose that data — is logged to your account. RTP or round outcomes are only shown where the game or studio makes that information available.
Not covered. Links or embedded content from outside our platform, including any third-party site you navigate to from ours, operate under that party's own policy. We are not responsible for how those services handle your data.
Your data rights are not abstract — there are real steps you can take from within your account or by contacting our support team. Reviewing what we hold is the first step: your account area shows your registration details, wallet transaction history including bKash and Bank Transfer references, and the device sessions associated with your login. If any of those details are wrong — a name, a contact address, a payment reference that does not match — you can raise a correction request through the support route described in the section below. We aim to acknowledge correction requests and respond with the outcome within the period required by applicable guidelines, though exact timing depends on your region and the nature of the request. Withdrawing consent for non-essential data use, such as analytics cookies, is available through the cookie settings accessible on the site. For any data question that goes beyond standard account maintenance, reaching our support team by the published contact channels is the clearest path. All rights described here are subject to local law and the eligible regions in which this service operates.
Open your account area to see registration details, wallet history and active device sessions. The information displayed there is what we hold on your account at that point.
If your name, contact information or a transaction reference is recorded incorrectly, submit a correction request via the support channel and include the specific detail you want changed.
For questions about what we hold, how long we hold it or who has access to it, contact our support team directly using the published routes on this page.
Non-essential cookies can be adjusted through the cookie settings shown on the site. Session cookies necessary for account continuity cannot be disabled without ending your current session.
If you have a question about your data, want to request a correction or need clarity on how a specific piece of information is handled, the contact routes below are the ones we publish for privacy-related matters. Use the channel that works for you — responses are handled by the same support team that manages account and wallet questions.
Start a chat from your account page to raise a privacy question or request. Have your account reference ready so the team can locate your records quickly.
Send a detailed written request to our support email address published in the contact section of the site. Written requests are useful for correction or data-access queries that need a documented response.
The Help Centre linked from your account menu covers common data and privacy questions with step-by-step instructions for reviewing or updating your details.
We approach data handling as a practical obligation to you, not a checkbox exercise. Every area below reflects how we actually operate your account records and session data across the platform.
Session cookies keep your account state intact as you move between the lobby, your wallet and the game view on mobile or desktop. Analytics cookies are separate and subject to your consent settings. We do not use cookies to share your browsing data with advertisers outside our platform.
When you complete a bKash deposit or Bank Transfer, the reference data passed between your payment provider and our wallet is used only to confirm and record the transaction. We do not store full payment credentials on our servers.
We keep account and transaction records for the period required by applicable law and our internal compliance obligations. When retention is no longer required, records are deleted or anonymised. You can ask about the retention period for a specific record type by contacting support.
To request access to your data, correct a record or ask for deletion where permitted by law, contact us via the published support routes. We confirm receipt of each request and follow the process required under applicable guidelines for your region.
These are the questions we hear most often about how your personal data and information are handled. If your question is not covered here, the support routes in the section above are the right place to ask.
We collect the registration details you submit — name, contact information and payment method references such as bKash or Bank Transfer details. We also log device type, browser session tokens and account activity needed to keep your wallet and session state accurate across visits.
We share data with payment processors only to the extent needed to complete a transaction — for example, passing a reference to the bKash or Bank Transfer system. We do not sell personal data to unrelated third parties or use it for advertising outside our own platform.
Open your account area after logging in. Your registration details, wallet transaction history and active device sessions are listed there. If you need a more complete record or a formal data-access response, contact support via the published channels.
Yes. Submit a correction request through our support team with the specific detail you want changed. Deletion requests are handled where permitted by applicable law and our retention obligations. Some data — such as transaction records — may need to be kept for compliance reasons even after a deletion request.
Retention periods follow applicable law and our internal compliance requirements. Transaction references tied to bKash or Bank Transfer activity are kept for the period required for financial record-keeping. You can ask about the specific retention period for any record type by contacting our support team.
This policy applies to accounts opened and activity conducted through the 399net platform. Access to the platform and the rights available to you under this policy depend on your local law and the eligible regions in which this service operates. If you are uncertain about your eligibility, check with our support team.