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Your 399net account balance moves with you — top up via bKash or Bank Transfer, check your wallet right in the account area, and pick up your session on any device without losing your place. Access and availability depend on your local law and eligible region.
Adding funds to your 399net account starts from the deposit counter in your signed-in account area. We support bKash and Bank Transfer as the two verified payment rails for Bangladesh — select the one you have ready before you start. Once you confirm the amount and complete the transfer on your end, the balance reflects in your wallet so you can head straight into the lobby. Keep the payment reference number from your bKash app or bank portal; it is the fastest way to match a transaction if you ever need to check it with support. The fields and minimum amounts shown in the deposit counter are the ones that apply to your account — follow those exactly rather than any figure you may have seen elsewhere.
Log in and go to the banking or wallet section of your account. The deposit option is listed there alongside your current balance.
Select bKash or Bank Transfer. The on-screen fields will update to match whichever method you pick — fill in the amount and any reference detail shown.
Finish the payment on the bKash app or through your bank portal. Use the exact amount and reference shown so the transaction matches your account.
Return to the account area and check your wallet balance. The deposited amount should appear there once the transfer is processed on the payment network.
When you want to move winnings or remaining balance back to your wallet, go to the withdrawal section of your 399net account. We route withdrawals through bKash and Bank Transfer — the same rails you use to deposit, so the receiving account details should already be familiar. Enter the amount you want to withdraw, confirm the destination wallet or bank account number, and submit the request. Your account area will show the request status so you can track it without contacting support unless something looks off.
Go to the banking or wallet area once you are logged in. The withdrawal option sits alongside the deposit counter in the same account menu.
Choose bKash or Bank Transfer. Enter the destination details — wallet number or bank account — exactly as registered on your payment account.
Type the amount you want to withdraw. Review the details on the confirmation screen and submit. A reference number will appear once the request is logged.
Check the transaction history in your account area for the current status. If the status has not updated after a reasonable period, reach out to support with the reference number.
Your 399net account area shows the verification steps that apply specifically to your account. We do not publish a universal document list because the fields and requirements shown to you depend on your account status at the time you log in. When a check is required, the account area will display a prompt with the exact fields to complete — follow those instructions directly rather than preparing documents in advance based on third-party information. Verification is a standard part of keeping your account and your balance secure, and it also keeps your withdrawal path clear.
Log in and look for any verification prompt in the account or profile area. The prompt will tell you exactly which fields need to be filled in before you can proceed.
Complete only the fields that your account area shows. Do not assume additional steps are needed — the form is specific to your current account status.
After submission, the account area will update to reflect the new status. This may take time depending on the review queue at that moment.
If the status stays pending longer than expected, use the support link in the Help section of your account. Share the reference or ticket number the system gave you.
We have verified two payment rails for Bangladesh accounts on 399net. These are the methods you will see in the deposit and withdrawal counters when you log in — no other payment options are currently listed for this market.
Bangladesh's widely used mobile wallet. Add funds directly from your bKash app by entering the amount and reference shown in the deposit counter.
Transfer from your local bank account to the destination details shown in the deposit screen. Keep your bank's transaction reference after you send.
Every bKash transfer and bank payment creates a reference on both sides — one on the payment network and one in your 399net account history. Matching them is straightforward if you know which details to look for. Here is how the two records line up.
Your bKash app and bank portal both generate a transaction ID when you complete a transfer. Copy this immediately — it is the key detail support will ask for if a deposit does not reflect in your wallet.
The transaction history in your account area uses status labels such as pending, completed or under review. A pending status means the payment network has not confirmed the transfer yet; completed means your balance has been updated.
Open the transaction history and compare the amount and timestamp of your wallet record against the entry in your bKash or bank statement. If both match but the balance has not updated, that is the detail to give support.
Save the payment screenshot or bank notification until the balance in your 399net wallet is confirmed. Once the account history shows completed, you can clear it — but hold onto it through any open support query.
Your account and your money stay safe when you use the published routes and check a few basics before every session. Here are the four safeguards worth keeping in mind.
Always access your account from 399net. Bookmark the address after your first login so you are not relying on search results each time. A mismatched domain is the clearest sign of a spoofed page.
The name and wallet details registered on your 399net account should match the ones on your bKash or bank account. Mismatched ownership is the most common reason a withdrawal gets held for review.
Only use a bKash number or bank account that belongs to you. Transfers from a third-party wallet are flagged by the payment network and can delay or block your payout.
If a transaction looks wrong, use only the support link inside the Help section of your logged-in account. That is the published, verified route — do not share account or payment details anywhere else.
These are the questions we hear most from returning account holders about deposits, withdrawals and account checks.
Your deposit counter in the account area currently shows bKash and Bank Transfer as the two available routes for Bangladesh. Select the one you have ready and follow the fields shown on screen.
Open the transaction history in your account area after completing the bKash transfer. If the status shows completed and the balance has updated, the deposit went through. Keep your bKash reference number until you see that confirmation.
The deposit counter in your account will display the destination bank account details and any reference code you need to include. Use those exactly — a missing or wrong reference is the main reason transfers take longer to match.
Pending means the request has been logged but the payment network has not completed the transfer yet. Check the status label in your account history. If it stays pending beyond a reasonable time, contact support with the transaction reference number.
Verification requirements depend on your current account status and are shown inside your account area. If a prompt appears before you can access the withdrawal section, complete those fields first. Support in the Help section can assist if the status does not update.
Take a screenshot of the bKash or bank confirmation showing the amount, reference and timestamp. Then open a support query through the Help section of your account and share those details. Avoid resubmitting the deposit until support confirms what happened.