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This page covers the legal framework that governs your use of 399net. Access to the platform and its features depends on your local law and the eligible regions we serve — read these terms carefully before using your account.
Our terms set out the conditions under which you may access and use 399net. They apply to account registration, wallet activity, game sessions and any transaction processed through supported payment channels including bKash and Bank Transfer. Whether or not you can lawfully access this platform depends entirely on the laws of your jurisdiction and the eligible regions we operate in — we do not make that determination for you, and nothing on this page should be read as a legal clearance to use the site in any particular location. You agree to these terms when you create an account or continue to use the platform after we publish updates. We will notify you of material changes through a notice in your account area or via the email address attached to your profile. If you disagree with any updated term, the correct step is to stop using the platform and contact us to close your account. We keep these terms in plain language where we can. Where a clause is technical, we explain the practical meaning alongside it. Your use of bKash or Bank Transfer to fund your account is itself subject to the rules of those payment providers in addition to ours.
Our legal terms are specific in what they govern. Four areas define the boundaries clearly so you know exactly where our obligations begin and end, and where third-party rules take over.
Our terms govern how you open, use and close your 399net account. This includes login behaviour, session continuity across devices and the conditions under which we may restrict or suspend access. Account access depends on your eligibility under local law.
Deposits and withdrawals processed through bKash or Bank Transfer fall inside our policy for the steps we control — routing, crediting your wallet and recording the transaction. The payment provider's own terms govern their side of the transfer independently.
Game content from studios available in our lobby — including titles from Microgaming, CQ9, Joker and Spadegaming — is covered by our content terms. We carry it as game content only; the studios are not responsible for account, payment or policy matters.
Any service, link or tool not operated directly by 399net sits outside our legal terms. This includes external payment apps, device operating systems and third-party websites you reach from our pages. Their terms apply to those interactions.
You have several practical steps available to you at any point in your relationship with 399net. First, you can review your account transaction history directly inside your signed-in account area — every bKash deposit and Bank Transfer credit is logged there with a date and reference. Second, if any detail on your account profile is incorrect — name, contact email or linked payment method — you can update it through the account settings screen or ask our support team to make the correction for you. Third, you can raise a question about how we handle your data or how a specific term applies to your situation by contacting us through the published support routes on this page. Finally, if you want to close your account, that request goes to our support team directly; we process it and confirm the closure in writing to your registered email address. None of these steps require you to navigate anything other than your own account area or our contact channel.
Open the transaction history inside your signed-in account to see every deposit, withdrawal and wallet movement. Each entry shows the payment method used — bKash or Bank Transfer — alongside a reference number and timestamp.
If your registered name, email or linked payment method needs updating, go to account settings or send the correction request to our support team. We apply verified changes and confirm them by email.
If a clause is unclear or you want to know how a term applies to your account specifically, contact us through the email or live chat route published on this page. We respond in plain language, not legal boilerplate.
Send your closure request to support. We confirm the account is closed by email to your registered address and ensure no further charges are drawn from a linked bKash wallet or Bank Transfer account.
For any question about these terms — coverage, your rights, account closure or a transaction dispute — use the published contact routes below. We do not publish response time commitments on this page; use the channel that suits your query type.
Send your legal or policy question to our support email address, which is published in the site footer and your signed-in account help section. Include your account reference number so we can locate your record without delay.
The live chat widget is available from inside your signed-in account area. Use it to ask about a specific term, a transaction discrepancy or an account detail you need corrected. Agents can escalate to a policy team if needed.
The help section inside your signed-in account lists the current support routes and published policy documents. Check there first for self-service answers before escalating to the live contact channels above.
We handle the data attached to your 399net account with a clear set of internal rules covering what we store, how long we keep it and who within the organisation can access it. These rules inform the trust signals below.
We collect the account and transaction data needed to run your wallet, verify payment activity through bKash or Bank Transfer and respond to support queries. We do not sell your personal data to third parties. Our retention period covers the duration of your account plus any period required to resolve outstanding queries.
We use cookies to keep your session active across devices — this is what allows you to move from desktop to phone mid-session without losing your account state. You can manage cookie preferences through the settings link in the site footer. Disabling functional cookies may affect session continuity.
Your account is protected by login credentials you set at registration. We recommend keeping your password unique to 399net and not sharing it with anyone. If you suspect unauthorised access, contact support immediately through live chat or the published email route so we can review recent login activity.
To request a correction to stored data, an update to your contact details or a copy of the information we hold on your account, contact us via the email support route. We acknowledge data requests and respond with the information or the corrective action taken.
Straight answers to the questions we receive most about how our policy works, what it covers and what you can do under it.
Access to 399net depends on your local law and the eligible regions we serve. Being in Bangladesh does not automatically confirm eligibility. Review our terms and check whether online gaming platforms are permitted under the laws that apply to you before creating or continuing to use an account.
The full terms are linked in the site footer and inside your signed-in account under the help section. We keep the published version current and note the date of the most recent update at the top of the document so you can see when it was last changed.
If you request account closure and your wallet holds an available balance, we process a return to your linked payment method — bKash or Bank Transfer — following our standard withdrawal process. Contact support before closing your account so we can walk through the steps with you and confirm the return route.
Go to account settings while signed in and update the relevant field. If the field is locked — for example, the name on your account — send a correction request through email support or live chat with the correct detail and your account reference number. We confirm changes in writing.
We retain account and transaction records for the period needed to resolve any outstanding queries or comply with applicable record-keeping requirements. After that period, data is removed from active systems. You can ask about the specific retention period for your account by contacting email support.
Yes. Send a request to our email support route, include your account reference number and specify what you are asking for — transaction history, profile data or both. We acknowledge the request and provide the information or confirm the action taken within the timeframe shown in our published policy.